This Privacy Policy describes how Lumya (“the Site”, “we”, “us” or “our”) collects, uses and discloses your personal information when you visit or make a purchase from https://www.lumyaofficial.com.
After reviewing this policy, if you have additional questions, would like more information about our privacy practices, or wish to make a complaint, please contact us by email at:
📧 info@lumyaofficial.com
or via our Contact page.
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.
We may also collect additional information if you contact us for customer support.
In this Privacy Policy, “Personal Information” refers to any information that identifies, relates to, describes, or can reasonably be linked to an identifiable individual.
Purpose:
To load the Site accurately and to perform analytics on Site usage in order to optimise performance.
Source:
Collected automatically through cookies, log files, tags and pixels.
Sharing:
Shared with our service provider Shopify.
Personal Information Collected:
Browser version, IP address, time zone, cookies, pages or products viewed, search terms, and interactions with the Site.
Purpose:
To process your orders, manage payments, arrange shipping, send confirmations, communicate with you, prevent fraud, and provide product or service updates.
Source:
Collected directly from you.
Sharing:
Shared with Shopify.
Personal Information Collected:
Name, billing address, shipping address, payment information (including card numbers), email address and phone number.
Purpose:
To provide customer support and respond to enquiries.
Source:
Collected directly from you.
The Site is not intended for individuals under the age of 15.
We do not knowingly collect Personal Information from children.
If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at info@lumyaofficial.com to request deletion.
We share your Personal Information with service providers to help us provide our services and fulfil contracts, including:
Shopify – our online store platform (Shopify Privacy Policy)
We may also disclose Personal Information to comply with legal obligations or to protect our rights.
We use your Personal Information to provide targeted advertisements or marketing communications, including through:
Google Analytics (Google Privacy Policy – Opt-out)
Shopify Audiences – sharing anonymised data with advertising networks
Facebook Ads Settings
Google Ads Settings
Bing Ads Policies
Digital Advertising Alliance – Opt-out
We use your Personal Information to:
Offer and sell our products
Process payments
Fulfil and ship orders
Communicate with you
Provide updates and promotions
If you are located in the European Economic Area (EEA), we process your Personal Information under the following lawful bases:
Your consent
Performance of a contract
Compliance with legal obligations
Protection of vital interests
Public interest tasks
Legitimate interests (without overriding your rights and freedoms)
We retain your Personal Information only for as long as necessary to fulfil the purposes for which it was collected, unless you request its deletion.
Shopify may temporarily block certain IP addresses or payment methods to prevent fraud.
These actions do not have significant legal effects on individuals.
You have the right to access, correct, or request deletion of your Personal Information.
To exercise these rights, please contact us at info@lumyaofficial.com.
Your information may be processed in Ireland and transferred to Canada or the United States, in accordance with Shopify’s GDPR safeguards.
California residents have the right to access their Personal Information and request deletion.
We use functional, performance, advertising and social media cookies.
For more information, visit All About Cookies.
Disabling cookies may affect the functionality of the Site.
We do not currently respond to “Do Not Track” signals, as there is no consistent industry standard.
We may update this Privacy Policy from time to time for legal, regulatory or operational reasons.
If you wish to make a complaint, please contact us at info@lumyaofficial.com.
If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.