At Lumya, our goal is to provide high-quality products and excellent customer service.
Your satisfaction is our priority — that’s why we offer a 30-day return guarantee.
If for any reason you are not satisfied with your purchase, please contact us via our Contact page.
Any order changes or cancellations must be requested within 24 hours of purchase confirmation.
After this period, the order may already be in processing and cannot be modified or cancelled.
If the order is cancelled within 24 hours, the refund will be processed within 10 business days.
We offer a 30-day return window for unused products returned in their original packaging.
We do not accept returns for items that have been used, worn, washed, or damaged due to normal wear or improper use.
If a product is returned without our approval, without a valid reason, or beyond 30 days from delivery, we reserve the right to apply a handling fee of up to 25% of the purchase price.
To initiate a return, please email us within 30 days of delivery, including:
Your order number
The reason for the return
All returns must be approved by our team before shipping.
Returned items must be unused and in their original packaging.
Please include your order number and full name used for the purchase inside the return package to ensure smooth processing.
Return shipping costs are the responsibility of the customer, except in cases where the product arrived damaged.
Original shipping costs are non-refundable.
Once we receive the returned item, we may take up to 10 business days to inspect it.
After approval, the refund will be processed within up to 40 business days.
If the refund has not appeared after this period, please contact your bank or payment provider.
All refunds are issued using the original payment method.
Any fees related to foreign currency payments or exchange rates are the responsibility of the customer.
Product safety is very important to us.
Please carefully follow all usage instructions and safety guidelines provided with the product or on our website.
Failure to follow these instructions may result in damage or injury for which we cannot accept responsibility.
In such cases, return or replacement requests will be assessed at our discretion.
If you experience any discomfort while using the product, discontinue use immediately and contact us.
We take great care when packaging every order.
A product is considered damaged if it has a physical defect or breakage.
Damage to the outer packaging only (e.g. a dented box), while the product itself remains intact, is not considered damage.
If you receive a damaged product, please contact us within 48 hours of delivery, including clear photos of the damage.
We will assess whether you are eligible for a replacement at no additional cost.
We do not accept returns or refunds for damage caused by normal wear and tear or improper use.
We do our best to ensure timely delivery. However, we are not responsible for delays caused by carriers, customs processes, or other factors beyond our control.
In case of delivery issues, please contact the courier directly.
We are not responsible for packages that are lost, stolen, or delivered late.
📧 Contact us:
For return or refund enquiries, please email info@lumyaofficial.com